Effective date: 2026-11-03

Refund & Withdrawal Policy

1. Seller and scope

Paddle is the legal seller and Merchant of Record for Golden Fish purchases through Paddle. UNIPLUS is the Black Alive operator, digital-content supplier and licensor. The Paddle Buyer Terms and Paddle Refund Policy apply to the transaction. Earlier Stripe/Link purchases retain their original provider and applicable records.

2. Withdrawal and consumer rights

Applicable statutory withdrawal rights remain available unless the legal conditions for an exception have been met. For EU consumers, the ordinary withdrawal period for digital content is 14 days from conclusion of the contract, subject to the applicable exception and other mandatory rules. Where applicable, early supply requires express prior consent, acknowledgement and the required contract confirmation. An entitlement or server grant does not prove viewing, download or a completed loss of that right. Rights for non-delivery, defects and lack of conformity remain unaffected.

3. Requests

Use the Paddle Customer Portal link in your payment confirmation or https://paddle.net as the main payment/refund channel. An online withdrawal function is provided there for eligible transactions under Paddle's policy. You may also contact support@blackalive.com or submit the Black Alive withdrawal form. UNIPLUS registers the statement and acknowledges receipt with its content and original date/time. A responsible employee manually passes Paddle payment requests through the appropriate Paddle channel, preserving that time. Receipt or referral is not refund approval and does not restrict other lawful methods of withdrawal.

4. Full and exceptional partial refunds

Black Alive's standard refund is a full refund for the individual paid World, where a refund is due or approved under the applicable law and Paddle policy. Partial refunds are not offered by Black Alive. Paddle handles transaction refunds and provides the applicable refund documents; UNIPLUS does not settle the Paddle sale through a duplicate invoice or separate refund payment.

After a confirmed full refund or final payment reversal, the paid online access for that purchase ends, subject to mandatory rights. If Paddle independently makes a partial refund, it is recorded and referred for individual handling under the applicable policy and law. No fractional-access feature is created, and continued access is not unconditionally promised. A pending request is not a confirmed refund. Prepared offline media cannot be remotely erased; this does not remove legal consequences of a valid refund decision.

5. Product support

For missing access, installation, compatibility or content problems contact support@blackalive.com with the purchase reference. Product support does not replace Paddle's procedure or mandatory remedies. Do not send full card credentials.

6. Records

The applicable document versions and recorded consents are retained with the purchase. Updated policies do not overwrite historical purchase snapshots. Payment confirmation, acknowledgement of a statement and product-contract confirmation are distinct records.