Effective date: 2026-11-03
Contact
Operator
Black Alive is developed and operated by:
UNIPLUS, storitve in trgovina, d.o.o.
Short name: UNIPLUS d.o.o.
Cesta v Lipovce 3B
1358 Log pri Brezovici
Slovenia
Company registration number: 6205291000
Tax number: 42906563
Registered on: 23 August 2012
Registered share capital: EUR 7,500.00, fully paid
Registration court: District Court of Ljubljana (Okrožno sodišče v Ljubljani)
Email: support@blackalive.com
No public telephone number is provided for Black Alive. Customer support is handled by email.
About Black Alive
Black Alive is a digital product platform for interactive visual and audiovisual “worlds” designed especially for dark environments and OLED displays.
The software, audiovisual content, design, branding and other Black Alive materials are owned by or licensed to UNIPLUS d.o.o., unless otherwise stated.
Consumer complaints and ADR
Please send complaints or support requests to support@blackalive.com.
UNIPLUS d.o.o. does not currently recognise any provider of out-of-court consumer dispute resolution as competent to resolve consumer disputes initiated under the Slovenian Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS), unless participation is mandatory under applicable law.
Mandatory consumer rights and legally required complaint or redress mechanisms remain unaffected.
Paddle purchase support
Paddle is the legal seller and Merchant of Record for purchases through Paddle. UNIPLUS operates Black Alive and supplies and licenses the product. For payment documents and refunds use the Paddle Customer Portal link in your confirmation or https://paddle.net. Product/account support: support@blackalive.com. An additional withdrawal form registers requests, acknowledges receipt and supports manual referral by a responsible UNIPLUS employee; it is not refund approval.