1. Scope

This Policy applies to paid Black Alive digital content sold and supplied by UNIPLUS d.o.o. and paid through Stripe. Free Worlds do not involve a purchase and therefore do not give rise to a purchase-price refund.

2. EU/EEA consumers — 14-day withdrawal

If applicable law gives you a 14-day withdrawal right, the period for digital content generally begins when the contract is concluded.

For digital content supplied without a tangible medium, the statutory withdrawal right may end once supply begins if you expressly request/consent to early supply, acknowledge the resulting loss of the withdrawal right, and receive the legally required confirmation on a durable medium.

3. Immediate access

Black Alive paid Worlds are designed for immediate electronic delivery after successful payment. Where withdrawal law applies, checkout will request the legally required express consent before immediate access begins.

If a valid loss of the ordinary withdrawal right has taken effect after supply starts, a change-of-mind refund under that statutory withdrawal regime is no longer available.

4. Non-delivery or lack of conformity

Loss of the ordinary withdrawal right does not affect rights if digital content is not supplied, is materially defective or does not conform to the contract. Depending on applicable law, remedies may include bringing the content into conformity, correction, price reduction, termination and/or refund.

Contact support@blackalive.com with the order reference, device/browser details and problem description.

5. Other refunds

Outside mandatory statutory rights, UNIPLUS may grant and initiate a refund through Stripe where, for example, you were charged twice; payment succeeded but access cannot be supplied/restored promptly; we confirm a material defect affecting a supported environment and cannot remedy it within a reasonable time; or applicable law requires a refund.

A discretionary refund does not create an obligation in other cases.

6. Refund method

Approved refunds are normally returned through Stripe to the original payment method. Timing after initiation depends on Stripe, your bank or payment provider.

7. How to withdraw

Where you retain a statutory withdrawal right, use the Withdraw from contract here function or email support@blackalive.com with an unambiguous statement that you wish to withdraw. No reason is required. Include enough information to identify the contract: name, purchase email, order/payment reference and purchased World.

8. Confirmation

If you use the online withdrawal function, we will provide electronic acknowledgement without undue delay. Submission does not itself determine eligibility. If the ordinary withdrawal right was validly lost after immediate digital supply began with the required consent/acknowledgement, remaining defect, non-delivery and other mandatory refund rights are unaffected.

1. Področje uporabe

Ta politika velja za plačljivo digitalno vsebino Black Alive, ki jo prodaja in zagotavlja UNIPLUS d.o.o. ter je plačana prek Stripea. Brezplačni svetovi ne vključujejo nakupa, zato pri njih ni vračila kupnine.

2. Potrošniki EU/EGP — 14-dnevni odstop

Če vam veljavno pravo daje 14-dnevno pravico do odstopa, začne pri digitalni vsebini rok praviloma teči z dnem sklenitve pogodbe.

Pri digitalni vsebini brez materialnega nosilca lahko pravica po začetku dobave preneha, če izrecno zahtevate/soglašate z zgodnjo dobavo, potrdite posledično izgubo pravice do odstopa in prejmete zakonsko zahtevano potrdilo na trajnem nosilcu podatkov.

3. Takojšnji dostop

Plačljivi svetovi Black Alive so zasnovani za takojšnjo elektronsko dobavo po uspešnem plačilu. Kadar velja pravica do odstopa, bomo pred takojšnjim dostopom zahtevali zakonsko zahtevano izrecno soglasje.

Če je po začetku dobave veljavno nastopila izguba običajne pravice do odstopa, vračilo zgolj zaradi premisleka v okviru te pravice ni več mogoče.

4. Nedobava ali neskladnost

Izguba običajne pravice do odstopa ne vpliva na pravice, če digitalna vsebina ni dobavljena, ima bistveno napako ali ni skladna s pogodbo. Pravna sredstva lahko vključujejo vzpostavitev skladnosti, odpravo napake, znižanje cene, odstop in/ali vračilo.

Pišite na support@blackalive.com ter navedite referenco naročila, podatke o napravi/brskalniku in opis težave.

5. Druga vračila

Poleg obveznih pravic lahko UNIPLUS odobri in prek Stripea začne vračilo npr. pri dvojnem zaračunavanju; uspešnem plačilu brez možnosti hitre dobave/obnove dostopa; potrjeni bistveni napaki v podprtem okolju, ki je ne moremo odpraviti v razumnem času; ali kadar vračilo zahteva pravo.

Prostovoljno vračilo v enem primeru ne ustvarja obveznosti za druge primere.

6. Način vračila

Odobrena vračila se prek Stripea praviloma nakažejo na prvotni način plačila. Čas je odvisen od Stripea, banke ali ponudnika plačil.

7. Kako odstopiti

Če še imate zakonsko pravico do odstopa, uporabite funkcijo Odstop od pogodbe tukaj ali pošljite na support@blackalive.com nedvoumno izjavo o odstopu. Razloga ni treba navesti. Navedite dovolj podatkov za identifikacijo: ime, e-pošto nakupa, referenco naročila/plačila in kupljeni svet.

8. Potrditev

Pri uporabi spletne funkcije bomo brez nepotrebnega odlašanja poslali elektronsko potrdilo. Oddaja sama ne določa upravičenosti. Če je bila običajna pravica veljavno izgubljena po začetku takojšnje dobave z zahtevanim soglasjem/potrditvijo, ostanejo morebitne pravice zaradi napake, nedobave in druga obvezna vračila nespremenjena.